Doncaster Sheffield is UK’s top Airport in latest customer survey

Robin Hood Airport Doncaster Sheffield has been crowned the best in the country by Which? members, according to a new survey carried out by Which? Travel.

The South Yorkshire airport got the highest customer score of 80% in the online survey conducted in September/October 2011, which asked 8,012 members to rate their satisfaction with and likelihood to recommend a UK airport they had used in the previous 12 months.

Doncaster Sheffield Airport was one of only two airports to achieve an impressive five star rating in any of the individual categories - it scored five stars for ‘airport environment’.

Steve Gill, Airport Director for Doncaster Sheffield Airport said: “We are delighted to be named the best UK airport by the Which? Travel survey. Customer satisfaction is extremely important to us and it is great to see local airport’s coming out so well in the survey.”

The airport topped the group of smaller airports (with fewer than four million passengers a year).

Blackpool was the second placed airport on 77%, followed by Humberside on 76%, and London City and Southampton on 75%. Inverness, Norwich and Exeter also got higher scores than any of the larger airports.

Lorna Cowan, editor, Which? Travel, says: “People are unlikely to drive miles out of their way to a better airport, but knowing the strengths and weaknesses of your chosen airport can help you better prepare for your journey.”

Robin Hood Airport Doncaster Sheffield is the UK’s newest purpose built airport, situated just 7 miles from Doncaster and 25 miles from Sheffield, with flights currently on sale to almost 30 destinations in Europe and beyond.

In 2009 Robin Hood Airport was Yorkshire’s best airport in terms of customer satisfaction levels by Which? Holiday, in the biggest survey of its kind.

Steve Gill added, “Two years ago we were the best in Yorkshire, now we’re best in the UK. Our staff are delighted with this result as they work very hard to make the customer experience at Doncaster Sheffield Airport a good one. We will continue to look at the service we offer our customers and are always looking for ways to improve.”

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