Airport leading the way in Customer ServiceApril 30, 2013
Robin Hood Airport Doncaster Sheffield is continuing to invest in delivering outstanding customer service by becoming a member of The Institute of Customer Service.
The airport is the latest organisation to become a professional member of The Institute of Customer Service, which is the independent, professional membership body for customer service in the UK.
Steve Gill, Airport Managing Director said: “Customer service is a key priority at Robin Hood Airport Doncaster Sheffield and our membership of the Institute of Customer Service is proof of this commitment.
“We pride ourselves on delivering the very best levels of customer service to every single passenger who uses the airport.
Lorraine Daffern, Head of Terminal Services and Security said: “From the minute a passenger arrives in the airport car park the customer service journey begins. Providing excellent customer service is one of the airports’ primary objectives and ensuring that the needs of all passengers are met is always something that all airport staff strive to achieve.
“We have achieved a number of customer service accolades in recent years including the Best Small Airport in a Which? Survey, Best Airport at the Customer Service Awards 2012 by Holiday Extras and Thomson Airways, Going for Gold 2012 – which is based on customer feedback.
“We always strive for excellence and to deliver the best possible customer service experience for our passengers. We have recently launched a customer satisfaction survey, which will review and monitor levels of customer service. This will provide a comprehensive review of each passenger’s airport experience and allow the airport to benchmark the results year on year and continue to review our performance.
“By becoming a member of the Institute of Customer Service, we are joining a community of more than 350 organisational members from across the private, public and third sectors and we will be able to share best working practice.
“This is an additional method to incorporating continuous improvement within our business and we look forward to working with the organisation and utilising our membership.”