An airport for everybody
We’ve tried to make Doncaster Sheffield Airport as easy as possible for everyone to get around. There’s lift and ramp access to most areas of the building but if you’re disabled or have restricted mobility don’t worry: our dedicated airport assistance team is on hand to offer extra help if needed.
All you have to do is specify your needs with your airline or tour operator when you book your flight. They’ll then let us know you’re coming so we can make preparations to help you with things like:
- Lifting baggage and equipment in and out of your vehicle
- Getting to and from the car park to the terminal
- Moving around the airport
- Registering, dropping off or picking up baggage
- Accessing the disabled toilet facilities
- Getting on and off the plane (using our Ambulift where appropriate)
We are committed to getting 100% of pre-booked PRM's arriving at the gate in time for boarding (subject to arriving at the airport on time)
Let us know you’re around
There are several ways you can let us know when you arrive at the airport. From the car park you can call 01302 625 099 or press the help button posted on the car park barrier. A member of staff will then meet you in the car park if required.
Alternatively, inside the airport there’s a phone that is located at the Interserve desk that you can use to ring through for help.
Any passengers arriving into Doncaster Sheffield Airport that require additional assistance will be met at the aircraft by one of our friendly helpful team.
If you require assistance upon arrival to the airport, you may find the following approximate walking distances helpful. Please click here.
Do you need a wheelchair?
No problem. We always have wheelchairs available. Just request one when you book your flight and we’ll bring it to you when you let us know you’ve arrived. You’ll be able to stay in your wheelchair right up until you board and it will be available for you again as soon as you disembark.
Location, location, location
We’ve set aside some prime spaces right at the front of the car park for our disabled passengers. However, they are allocated on a first come first served basis so we would advise you to arrive as early as possible to avoid disappointment.
Getting to the airport by public transport is easy. A major rail stop on the East Coast Line, Doncaster train station is just seven miles away.
From there you can access the Interchange where the X4 shuttle bus service operates between Doncaster Interchange, Stand 1A and the airport which takes approximately 25 minutes. This service runs every half an hour from 0526 until 2335 on a Monday to Friday.
Where can I find more information?
The excellent travelsouthyorkshire.com can help you search bus and rail timetables and plan your journey to the airport.
Airport security staff are on hand to assist passengers with any additional requirements they may have. A dedicated room is available within the central search area for passengers who require privacy when being searched.
Seating is available within the central search area and water is available if required.
If you need to take liquid medication in your hand luggage this will be screened using specific equipment.
Travelling with Mobility Equipment
You should notify your airline if you intend to take your own mobility aid such as a wheelchair or scooter. You will need to provide the make and model of your mobility equipment along with the weight and dimensions, in order to demonstrate that your electric mobility aid is safe for travel.
When you arrive at the airport please proceed to the Interserve desk. Our Interserve staff will then assess your needs and ensure that your electric mobility aid is safe for travel.
When you arrive back into Doncaster Sheffield Airport you will be met by a member of the Interserve team who will collect your electric mobility aid from the aircraft hold. A member of staff will then accompany you through the arrivals process.
In the unlikely event that on arrival of your flight you find that your mobility equipment is damaged or lost, we will arrange and pay for local providers to supply temporary replacement equipment (albeit not necessarily on a like for like basis) or if possible by temporarily lending you our equipment.
Hidden Disability Awareness
Travelling with a passenger who has a hidden disability can be an overwhelming experience.
We have provided a guide showing you what to expect when travelling through the airport.
When you book your flights or holiday please tell your airline or travel agent if you or anyone in your travelling party has a hidden disability. This will help the on-board crew as well as agents at the check-in desks and departure gates understand your circumstances and they will be able to provide appropriate assistance, if required.
Hidden Disability Awareness Wristband
We are happy to be able to provide a discreet white and blue wristband to assist you through the airport, either independently or with help from our Airport Assistance service providers.
If you would like an Autism Awareness Wristband, please contact firstname.lastname@example.org with your flight number, date of departure, quantity and the size required (available in both Adult & Child sizes). Please note that the wristband is not a fast track ticket through Security, but is designed to be a subtle sign that you or the person you are travelling with may need additional assistance from our staff and therefore help you transit through airport as smoothly as possible.
Doncaster Sheffield Airport accept registered assistance dogs when travelling on approved airlines and routes. Assistance dogs are processed as normal through the central search area.
We welcome your feedback and we would appreciate it if you could take the time to complete this short CAA PRM Passenger Satisfaction Survey.
Alternatively if you would like to contact Doncaster Sheffield Airport directly to provide your feedback or to submit a complaint you can do so by post or by completing our feedback form.
By Post: Customer Services Doncaster Sheffield Airport, Heyford House, First Avenue, Doncaster, DN9 3RH.
Working with Charities
The Airport has recently been working with the Rotherham Dementia Action Alliance with regards to becoming Dementia friendly.
Full details on the DAA can be found here.
Disability Access Audit
As part of our commitment to provide a service that meets the needs of all passengers, a disability assessment audit was undertaken in December 2016. The audit was undertaken by ‘Live Inclusive’. The organisation is a pan disability charity with the necessary expertise to audit the experience, facilities and service available. The technical assessment included a physical assessment of the airport terminal and car park facilities
The audit provided valuable insights and we are now working towards a programme of enhancements to our disabled toilet facilities including improved grab rails, relocation of mirrors and better way finding
We are now looking forward to putting this learning into practice at Doncaster Sheffield Airport and have prioritised findings for action over the forthcoming months, including improvements to disabled toilets, clearer signage and reviewing the information available on the website before the end of 2017.